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Refund Policy

At Punjab House, we are committed to delivering premium quality Men’s & Kids’ clothing, including dress shirts, eastern wear, and T-shirts, that meet your expectations. We understand that sometimes a purchase may not be exactly what you wanted, which is why we offer a clear and customer-friendly refund policy to ensure your shopping experience remains hassle-free.

Refund Policy – Punjab House

We gladly accept refund requests under the following conditions:

  • The item is unused, unworn, and unwashed.
  • The original tags, labels, and packaging are intact.
  • The product is returned within 7 days from the date of delivery.
  • Proof of purchase (invoice or order confirmation) is provided.

Note: For hygiene reasons, certain items such as innerwear and customized orders are non-refundable.

1. Eligibility for Refunds

Here’s how our refund process works:

  1. Submit a Request – Contact our customer service via email, phone, or our website contact form within 7 days of receiving your order.
  2. Return Approval – Once your request is reviewed, we will approve your return if it meets the eligibility criteria.
  3. Send Back the Item – Ship the product back to our address using any reliable courier service.
  4. Inspection & Approval – Our team will inspect the item for quality and condition.
  5. Refund Issuance – Once approved, your refund will be processed within 5-7 business days via your original payment method.
2. Refund Process

If you receive a damaged, defective, or wrong product, please notify us immediately with:

  • Clear photographs of the defect or damage.
  • Order number and purchase details.
  • We will arrange for a free replacement or full refund as per your preference.
3. Refunds for Damaged or Defective Items

Refunds will not be granted if:

  • The product shows signs of wear or washing.
  • Tags, labels, or original packaging are missing.
  • The return request is made after the 7-day window.
  • The item falls under our non-refundable categories mentioned above.
4. Non-Refundable Situations

Instead of a refund, you can choose to exchange your item for a different size, color, or design (subject to availability). This is especially useful for our Men’s & Kids’ dress shirts, eastern wear, and T-shirts when the fit or style doesn’t meet your needs.

5. Exchange Option

For refund or exchange requests, please reach out to us:

6. How to Contact Us
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