Return Policy
At Punjab House, your satisfaction is our top priority. We take pride in offering premium quality Men’s & Kids’ Dress Shirts, Eastern Wear, and T-Shirts. However, if you are not completely satisfied with your purchase, our easy and transparent Return Policy ensures a smooth process.
Punjab House Return Policy – Men’s & Kids’ Dress Shirts, Eastern Wear, and T-Shirts
To be eligible for a return, please ensure that:
- The item is unused, unwashed, and unworn.
- It is in its original packaging with tags and labels intact.
- The return request is made within 7 days of receiving your order.
- The product is not damaged, altered, or stained in any way.
Note: Items purchased during sale events, clearance sales, or special promotions are non-refundable unless they arrive defective or damaged.
1. Eligibility for Returns
For hygiene and quality control reasons, the following items cannot be returned:
- Worn or washed garments
- Customized or tailored products
- Undergarments or accessories purchased with apparel
2. Non-Returnable Items
- Step 1 – Contact Us:
Reach out to our Customer Support Team via email or phone, providing your order number, reason for return, and product details. - Step 2 – Approval:
Once your return request is approved, we will share the return shipping details. - Step 3 – Ship Back:
Securely pack the product and send it to our provided return address. - Step 4 – Inspection & Refund/Exchange:
After receiving your returned item, our quality team will inspect it. If it meets the return conditions, we will process your refund or exchange within 7-10 business days.
3. Return Process
- Refunds are processed to your original payment method.
- Delivery charges are non-refundable unless the product was delivered damaged or incorrect.
- If you choose store credit, it will be issued as a discount code for your next purchase.
4. Refunds
We offer hassle-free product exchanges for size, color, or style, subject to availability. Exchanges follow the same process as returns and must be requested within the 7-day return period.
5. Exchanges
If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery. Please include clear photos of the issue so we can resolve it promptly.